950mm Metric Fence System - Ver2.1

I ordered several items during the Black Friday sale on November 30th but didn't receive them until December 19th. This was particularly frustrating because December was a quieter time at work, and I had hoped to make good use of the tools during that period.

While Benchdog did notify me that there could be delays in dispatching items during sales, I assumed this would mean a few extra days beyond normal dispatch times—similar to my experiences with other manufacturers.
However, it turned into nearly three weeks of silence before receiving any communication that my items were being dispatched. I was also told not to email and ask about dispatch times, which felt dismissive, especially given the long wait.

It would be helpful if Benchdog provided more regular updates during busy sales periods, such as weekly progress reports. On their website, everything I ordered was marked as "in stock," so I assumed the items only needed to be packed and shipped. If, instead, the products need to be made to order on their mills and lathes, I can understand why there would be delays, but this wasn’t communicated clearly on the website. Clearer communication and managing customer expectations would go a long way in improving the experience.

The product is great and was dispatched on time by bench dogs I only wish Fedex hadn't took 7 days to deliver it

Novice woodworker but can’t recommend this fence enough, it just makes repeating accurate cuts so much easier.

very good !

All great