We often get questions from customers and are always happy to help! Below we've answered your most asked questions and added a few helpful links. If you have a question that's not been answered please contact us using the form below!
Q: Do we ship internationally and how much is shipping?
A: Yes. We ship worldwide, and the quickest way to find a price for shipping to your country is to create an account and then add the products to your cart, this will then give you a shipping quote based on the weight of your order. Shopping from the EU? This is shipped from the UK.
Q: How long is delivery?
A: We aim to have your order shipped within 2-3 working days, but in some cases, this could take extra depending on sales that we offer. As soon as your order has been shipped, you will receive an email with tracking number.
Q : I would like to add to my already placed order to save shipping?
A: If your order has not been shipped the easiest way for this to happen is to place another order and in the notes state you would like it to be shipped with the other order number. Please ensure you put in the order number of the already placed order. We will add this to the order and refund any difference in shipping costs when it comes to doing the postage label.
Q : I'm missing part of my order?
A: Sometimes orders are sent in multiple shipments and can get separated in transit, The missing parcel generally will arrive either later in the day or the following working day. please check on the label if you have 1 of ? parcels in your label.
Q : I have had a message saying my order has been delivered but it has not?
A: Please contact the local courier as this may have been an error with scanning, the local depot will have more information. Please bear in mind there may also be a delay with the courier.
Q : Why have I received Custom Charges and Taxes?
A: We do not charge VAT for any orders that leave the UK. You will be charged your local VAT rate as well as some custom duties charges, this is different based on where in the world you are from. You may also receive a courier charge for there administration fees
Q : What are the diameter of our dogs?
A: We use the latest technology in machining our products which can keep accuracy throughout the day of manufacturing with a loss of around 6-10 microns of which is checked regularly and maintaining within our tolerance of 19.96 - 19.98
Q : Parts of my order has been damaged in transit?
A: Please email photographs with any damaged products and also the box/tube it arrived in. We will then open a claim with the courier and send out replacements to you. Please allow us some time to do this.
Q : I placed an order during a sale?
A: Our sales are very popular and will take longer to dispatch due to the number or orders that we receive during these times, please be patient with the extended delivery times.
Q : I live in a remote area for shipping, will I have to pay additional shipping?
A: Its hard for retailers everywhere to know the extra charge for customers in remote areas in certain countries so as much as we try to keep our costs for shipping as low as possible in some cases there will be a remote area charge which will needed to be paid before your order can be shipped, we will email you if this arrises and send an invoice for the extra shipping costs.
Q : What grade of Aluminium do we use?
A: Also known in the metal industry as H30, our Aluminium alloy 6082 is a medium strength alloy with excellent corrosion resistance. It has the highest strength of the 6000 series alloys. Alloy 6082 is known as a structural alloy. In plate form, 6082 is the alloy most commonly used for machining.
Q : What grade of Stainless Steel do we use?
A: Grade 303. This grade of alloy is tough and out of the three grades we supply for round bar, 303 is the best for machining. Our round bar has good corrosion resistance and of essential quality.
- How to enter a discount code to your order
- How to add a note to your order