FAQ's

Yes, we ship worldwide, and the quickest way to find a price for shipping to your country is to create an account and then add the products to your cart. This will then give you a shipping quote based on the weight of your order. Shopping from the EU? This is shipped from the UK.

Yes, of course. When placing your order, please select the "Pickup option"; this will then remove the shipping costs. After placing your order, please contact us via phone or email to arrange a pickup date and time.

We aim to have your order shipped within 2-3 working days, but in some cases, this could take longer depending on the sales that we offer. As soon as your order has been shipped, you will receive an email with a tracking number.

If your order has not been shipped, the easiest way for this to happen is to place another order and in the notes state you would like it to be shipped with the other order number.

Please ensure you put in the order number of the already placed order.  We will add this to the order and refund any difference in shipping costs when it comes to producing the postage label.

Sometimes orders are sent in multiple shipments and can get separated in transit. The missing parcel will generally arrive either later in the day or the following working day.  Please check on the label if you have 1 of *  parcels in your label.

Please contact the local courier as this may have been an error with scanning, the local depot will have more information. Please bear in mind that there may also be a delay with the courier.

We do not charge VAT for any orders that leave the UK. You will be charged your local VAT rate as well as some customs duties charges, which vary depending on where you are from. You may also receive a courier charge for their administration fees

Please email photographs of any damaged products and also the box/tube it arrived in. We will then open a claim with the courier and send out replacements to you. Please allow us some time to do this.

Our sales are very popular and will take longer to dispatch due to the number of orders that we receive during these times.

Please be patient with the extended delivery times.

At Benchdog Tools, we're proud to support our Blue Light Card and Defence Discount Service members. As a token of our appreciation, we're offering an exclusive 10% discount across our entire site*. Whether you're upgrading your workshop or looking for premium tools, this discount is our way of saying thank you for all you do.

How it works:
1. You'll need to create an account with us.
2. Once the account is created, you'll need to send a photo of your Blue Light Card or Defence Discount Service card to contact@benchdogs.co.uk
3. After verification, we will generate a unique discount code for you. This code is linked to your account and can only be used by you.

We accept Cards from the following countries: the UK, Australia, Europe, the USA, and Canada, with a valid card.

*Please note: This discount cannot be used in conjunction with Benchdog Bundles or The Essential Hinge Jig.

Terms and Conditions of the Blue Light discount can be found here

Its hard for retailers everywhere to know the extra charge for customers in remote areas in certain countries so as much as we try to keep our costs for shipping as low as possible in some cases there will be a remote area charge which will needed to be paid before your order can be shipped, we will email you if this arrises and send an invoice for the extra shipping costs. 

Please note: All items in your order will be shipped together once the pre-order item is ready. If you’d like non–pre-order items sooner, please place a separate order.