PLEASE NOTE - DUE TO AN INFLUX IN ORDERS WE ARE CURRENTLY EXPERIENCING SHIPPING DELAYS - PLEASE BEAR WITH US
FOLLOW US ON INSTAGRAM FOR UP TO DATE INFORMATION ON NEW PRODUCT UPDATES

FAQ's

Please see this link to a duties calculator to obtain an estimate amount for your order to the country that your order is being delivered to.

The HS Code we use is 820530

Online Calculator

Please note: All Couriers also charge a processing fee. if your value is over the cost of 150 euros including shipping duties may apply and a courier fee of 12-15 euros will be added. if under this price courier fees should not be applied.

Notice
SimplyDuty makes every attempt to provide up to date & accurate information in all our services. As we rely on data from a multitude of sources including Governments’ Custom, WTO, WCO and 3rd part data suppliers we cannot be held responsible for any loss material or financial in the off chance data is not 100% accurate.

We get it, it's frustrating when this happens. If you happen to make a purchase with us 48 hours before a Sale begins and the Sale price is cheaper, we will offer you the difference as a Gift Card with a 12 months expiry. Beyond this, all promotional discounts or sales are for future orders and cannot be used retroactively. If your order is not a personallised or special order and it has not been shipped prior to the sale, we would recommend placing a new order and emial us to cancel the original order.

All our dogs vary in size from above the 20mm hole. The part that inserts into the 20mm holes are 17.5mm in height and has a diameter of 19.96-19.98mm.

As we mention we make dogs that are for 20mm holes. If you have a 3rd party table please ensure your dog holes are 20mm.

Yes. We ship worldwide, and the quickest way to find a price for shipping to your country is to create an account and then add the products to your cart, this will then give you a shipping quote based on the weight of your order.

We are able to ship to any country in the world but if your country is not listed please email us your order requirements and your full postal address and we will obtain a quote for shipping. Please ensure you have registered an account on our website.

It can take between 2-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery.

Once your order ships, you will be sent an auto-email containing tracking information.

To track your order, please click on the link on your dispatch email or log into your account.

If there has been no update on the tracking information for more than 5 business days or 10 days for the EU, please let us know so that we can open an investigation.

The investigation to locate a package may take several weeks.

If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

We aim to have your order dispatched within 2-3 days, but in some cases, this could take extra depending on promotions that we offer and the product you have ordered. Please note due to the current Pandemic crisis around the world delivery times may be extended.

Please email us within 24hrs of recieving your order for us to be able to look into the problem for you.

On very rare occasions shipping times are longer then expected. In these instances please send us an email with your order number and we will contact our shipping partners to obtain an update for you, this may take a few days for us to get a response depending on the country that you are in.

Also known in the metal industry as H30, our aluminium alloy 6082 is a medium strength alloy with excellent corrosion resistance. It has the highest strength of the 6000 series alloys. Alloy 6082 is known as a structural alloy. In plate form, 6082 is the alloy most commonly used for machining.

Grade 303. This grade of alloy is tough and out of the three grades we supply for round bar, 303 is the best for machining. Our round bar has good corrosion resistance and is of essential quality.

Account Name: Benchdogs Ltd
Account Number: 06613788
Sort Code: 608371

IBAN: GB69SRLG60837106613788

SWIFT/BIC: SRLGGB2L

Bank Name: Starling Bank

Yes, you can find them here.

Contact us if you need something specific or if you think something is missing.

Should you need to contact us regarding an order or purchase, please contact us via our contact form on the website or email us on contact@benchdogs.co.uk. We'll get back to you as soon as possible.

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