SHIPPING INFORMATION
Updated 06/01/2025

Pre-Orders

When placing a pre-order, please be aware that all items in your cart will be shipped together once the pre-ordered item becomes available. If you need any items before the pre-order, please place a separate order.

Shipping to the EU

Since the UK has left the EU, customs charges now apply. You are responsible for paying any VAT and courier fees imposed by your country. We do not charge UK VAT on orders to the EU.

If you refuse to pay customs charges, your order will be returned to us, and we will issue a refund for the order amount minus the original shipping charges and any other incurred fees.

For an estimate of the customs duties and taxes you may need to pay, you can use this duty calculator. The HS Code is 8205.30.000.

Please note: All couriers may charge a processing fee. SimplyDuty aims to provide accurate and up-to-date information, but we cannot be held responsible for any inaccuracies in the data provided.

Delivery - UK

Our standard dispatch times are 2 to 3 working days; however, during busy sale periods, this may be longer.

Standard UK Mainland

  • Orders up to 2 kg: Royal Mail Tracked 48 - £4.50
  • Orders up to 2 kg: Royal Mail Tracked 24 - £5.50
  • Orders over 2 kg: Courier - £9.60

Scotland & Highlands

  • Non-Highlands: £9.60
  • Scottish Highlands: £36.00. Please note with the highlands, shipping prices vary and if an underpayment has been made, we will need to contact you for for additional shipping fees

Customs

We do not cover local customs charges for international orders.

Delivery Costs

  • Delivery costs are calculated during checkout.
  • Add items to your basket and proceed to checkout.
  • At checkout, we will calculate all delivery costs and taxes (if applicable) before payment.
  • After payment, we will process your order and provide tracking details.

Approximate Delivery Times from Dispatch

  • UK: 2-3 working days
  • US & Europe: 3-5 working days
  • Worldwide: 3-7 working days

Acceptance & Risk

Please inspect your order upon receipt and notify us within 24 hours if it is damaged, missing parts, or has other issues. Retain all packaging until you are satisfied with the items. Unless there is a defect, you will be responsible for any loss or damage that occurs after delivery. Claims for damage or loss cannot be made after this period, and Benchdogs Ltd will not be liable for any issues reported outside this timeframe.

Delivery Authorisation

We require a signature for courier deliveries to ensure delivery security. If you instruct us to deliver without a signature, we cannot accept responsibility or offer compensation if the item is lost or stolen. We will make reasonable efforts to locate the package, but our ability to resolve such issues is limited.

Additional Information

Please also review our Terms and Conditions to fully inform you of your rights and responsibilities.

For orders under $2,500 USD, customers in Mexico are required to provide their RFC, CURP, or foreign tax identification number.