PRE ORDERS
When placing a pre-order item please note that all items in the cart will be shipped at the same time. If you require an item before the pre-order, please place a separate order.

 

SHIPPING TO THE EU
Since the UK has left the EU, customs charges are now in place. Your own countries VAT and courier fees will be applicable. It is the customer's responsibility to pay these fees if ordered from our website.

Please note a refusal to pay customs charges will result in your order being returned to us and your order refunded excluding any original shipping charges and any other charges incurred. We do not charge UK VAT on orders to the EU.

Please see this link to a duties calculator to obtain an estimated amount for your order to the country that your order is being delivered to.

The HS Code we use is 820530

Online Calculator

Please note: All couriers also charge a processing fee.

Notice
SimplyDuty makes every attempt to provide up to date & accurate information in all our services. As we rely on data from a multitude of sources including Governments’ Customs, WTO, WCO and 3rd part data suppliers we cannot be held responsible for any loss material or financial in the off chance data is not 100% accurate.


DELIVERY - UK 

Dispatch times are 2 - 3 working days however at busy sale periods this may be longer.

STANDARD UK MAINLAND

Shipping Cost UK
Orders below 2kgs - Royal Mail Tracked 48  £4.50
Orders below 2kgs - Royal Mail Tracked 24  £5.50
Orders above 2kgs - Courier

 £9.60

 

Scotland & Highlands

Shipping Cost UK
Non Highlands  £9.60
Scottish Highlands

 £36.00

 

 

 

CUSTOMS
We do not pay local customs charges.

 

 

    DELIVERY COSTS ARE CALCULATED DURING CHECKOUT

    • Add items to your basket and proceed to checkout
    • At checkout, we will calculate all delivery costs and taxes (if applicable) before payment
    • Make payment and we will get your order on its way
    • All orders can be tracked, a link with tracking details will be sent for you to locate your package
       

    APPROXIMATE DELIVERY TIMES FROM DISPATCH

    • UK: 2-3 working days.
    • US & Europe: 3-5 working days
    • Worldwide: 3-7 working days

     

     

    ACCEPTANCE & RISK

    When you receive your order, please check it as soon as possible, and let us know within 24hrs of receipt if there is any damage, missing parts or issues. Please keep all packaging until you are satisfied with the items. You will be responsible for any loss or damage to the Goods which occurs after they have been delivered to you, unless there is a defect. Couriers or Royal Mail will not accept a claim after this time frame and Benchdogs cannot be held responsible after this timeframe.

    DELIVERY AUTHORISATION

    When we ship via a courier we always request a signature, this helps us protect your delivery, if you then change the delivery to be delivered without a signature we cannot be held responsible or able to claim if your item is not where it should be or stolen.  We will try to do our best to locate this but we are limited as to what we can do to resolve this.