Return and Refund Policy

Last updated: August 30, 2022

Thank you for shopping at Benchdogs.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.Ā 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • CompanyĀ (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Benchdogs Ltd, Unit 1, Walronds Park, Isle Brewer, Taunton, TA3 6QP, United Kingdom.

  • GoodsĀ refer to the items offered for sale on the Service.

  • OrdersĀ mean a request by You to purchase Goods from Us.

  • ServiceĀ refers to the Website.

  • WebsiteĀ refers to Benchdogs, accessible fromĀ benchdogs.co.uk

  • YouĀ means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:Ā contact@benchdogs.co.uk

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalised.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Change of mind orders - Shipping fees are not refunded

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Benchdogs - RETURNS,
Unit 1, Walronds Park
Isle Brewer, Taunton
TA3 6QP
United Kingdom

Please state your name and order number when returning orders.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

When returning good for refund they should be returned in the same condition as you received them. Suitable packaging should be used to protect the items for transport. Any items damaged due to non compliance will result in either reduced refund or no refund.Ā  The items will be returned to you and the cost for the shipping will need to be covered by the customer. This also mayĀ result in being disposed of if refusal of covering the return shipping.

We will notify you once weā€™ve received and inspected your return to let you know if the refund was approved or not. If approved, youā€™ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since weā€™ve approved your return, please contact us at hello@benchdogs.co.uk.

ReturnedĀ goods from failed deliveries

If an order is delivered to us from a failed delivery please be aware to have your order reshipped will incur further shipping charge, if you are to then cancel your order the original shipping costs are not refunded.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:Ā contact@benchdogs.co.uk