TERMS AND CONDITIONS OF USE

Introduction

These terms and conditions apply between you, the user of this website (including any sub-domains unless expressly excluded by their own terms and conditions), and Benchdogs Ltd, the owner and operator of this website. Please read these terms and conditions carefully as they affect your legal rights. By using this website, you agree to comply with and be bound by these terms and conditions. If you do not agree, please cease use of the website immediately.

In these terms and conditions, "User" or "Users" means any third party accessing the website who is not (i) employed by Benchdogs Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Benchdogs Ltd in connection with the provision of such services. You must be at least 18 years of age to use this website. By using this website, you represent and warrant that you are at least 18 years old.

Shipping

Please review our Shipping Information page for details on shipping before placing your order. By placing an order, you acknowledge understanding the applicable taxes, customs duties, and any potential courier fees.

International Shipping Responsibilities and Fees

When ordering from Benchdogs Ltd for delivery outside the United Kingdom, you are the importer and must comply with all local laws and regulations.

  • Customs Duties & Taxes: Each country has its own customs policies, which may affect the total cost of your order. You are responsible for all customs duties, taxes, and any additional charges levied by your government. We cannot provide detailed information on country-specific VAT rates and duties. Consult your local customs office for current charges. We are not liable for any additional costs incurred due to customs.

  • Shipping Fees: Shipping fees charged by Benchdogs Ltd do not include customs duties or taxes. These additional charges are your responsibility.

  • Return Fees: If you choose not to pay the applicable import duties and taxes and the order is returned to us, you will be liable for any return shipping fees in addition to the original shipping charges. This policy is as per the terms agreed upon at the time of purchase.

Our Commitment

  • Transparency: We provide as much information as possible about international shipping on our website but encourage you to seek specific information for your country.
  • Assistance: Our customer service team is available to assist with any queries related to international shipping.

Intellectual Property and Acceptable Use

All content on the website, unless uploaded by Users, is the property of Benchdogs Ltd, our affiliates, or other relevant third parties. Content includes text, graphics, images, audio, video, software, and other forms of information. By using the website, you acknowledge that such content is protected by intellectual property rights. You may retrieve, display, and view the content for personal, non-commercial use only. Unauthorised reproduction, modification, distribution, or use of any content for commercial purposes is prohibited without written permission from Benchdogs Ltd.

Prohibited Use

You may not use the website for the following purposes:

  • Causing damage to the website or interfering with others' use of the website.
  • Engaging in harmful, unlawful, illegal, abusive, harassing, or objectionable behavior.
  • Making, transmitting, or storing electronic copies of content protected by copyright without permission.

Registration

You must ensure that all details provided during registration are correct and complete. Inform us of any changes to your information. We may suspend or cancel your registration if you breach these terms. You may cancel your registration at any time by notifying us in writing. Cancellation or suspension does not affect any statutory rights.

Password and Security

When registering, you will be asked to create a password. Keep this password confidential and do not share it. We may require you to change your password or suspend your account if we suspect misuse or security breaches.

Links to Other Websites

Our website may contain links to other sites. Unless expressly stated, these sites are not under our control. We assume no responsibility for the content of these sites and disclaim liability for any loss or damage arising from their use.

Privacy Policy

Use of the website is governed by our Privacy Policy, which is incorporated into these terms and conditions by reference.

Availability of the Website and Disclaimers

Any services or information provided through the website are on an "as is" and "as available" basis. We make no warranties regarding the service, including its accuracy, compatibility, or quality. We do not guarantee the website will be free of errors, viruses, or other malware. Users are responsible for their own security and that of their personal details.

Limitation of Liability

Our liability will not be limited or excluded for death or personal injury resulting from negligence or for fraud. We are not liable for losses arising from events beyond our control. To the maximum extent permitted by law, we accept no liability for business losses, data loss, or any special, indirect, or consequential damage.

General

You may not transfer your rights under these terms to any other person. We may transfer our rights where we reasonably believe your rights will not be affected. These terms may be updated periodically, and users should review them regularly. The Contracts (Rights of Third Parties) Act 1999 does not apply. If any provision is found to be invalid, the remaining provisions will continue to apply. No delay or omission in enforcing any right will constitute a waiver. This Agreement is governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the English and Welsh courts.

    Order Cancellation and Compensation Terms

    1. Right to Cancel: We reserve the right to cancel any order at our discretion without prior notice.

    2. Refund Policy: In the event of an order cancellation, a full refund will be issued to the original payment method. Please note that refunds may take up to 7 to 10 business days to process and return to your original payment method. This refund is the sole remedy for any cancellation.

    3. No Additional Compensation: Upon cancellation of an order and issuance of a full refund, customers are not entitled to any additional compensation or reimbursement beyond the refunded amount.

    4. Terms of Service: By placing an order, customers acknowledge and accept our right to cancel orders as outlined in these terms and conditions.

    5. Customer Service: We strive to provide excellent service and address any concerns. Should you have questions or require assistance, please contact our customer service team.

    Benchdogs Ltd details

    1. Benchdogs Ltd is a company incorporated in England and Wales with registered number 11850001 whose registered address is Blackdown View, Henlade, Taunton, TA3 5LS and it operates the website www.benchdogs.co.uk. The registered VAT number is GB 326191119 You can contact Benchdogs Ltd by email at hello@benchdogs.co.uk.